Gartner 2024 Crm. “gartner defines the crm customer engagement center (or cec) market as software applications used to provide customer service and support. To capture this opportunity, marketers must understand businesses' challenges and approaches to software investment in.

The customer relationship management (crm) software market is expected to grow over 14% through 2025. The crm market grew at a solid 13.4% to $107 billion in 2023, despite all the headwinds.